Coffee Factory Terms and Conditions

Last Updated: December 2025

Overview

This website is operated by Coffee Factory Ltd (“we”, “us”, “our”). Throughout this website, the terms “we”, “us” and “our” refer to Coffee Factory Ltd. These Terms and Conditions govern your use of this business-to-business (B2B) website and the submission of any enquiries through our contact form.

By accessing this website and/or submitting an enquiry through our contact form, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions, you should not use this website or submit any enquiries.

We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 – Website Use and Eligibility

By using this website and submitting business enquiries, you confirm that:

You are acting in a business capacity and not as a consumer
You are at least 18 years of age
You have the authority to bind the business you represent to these Terms and Conditions
You will not use this website for any illegal or unauthorised purpose
You will not transmit any worms, viruses or any code of a destructive nature

A breach or violation of any of these Terms will result in immediate termination of your access to this website and our services.

Section 2 – Contact Form and Data Collection

2.1 Purpose of Data Collection

When you submit an enquiry through our contact form, you are expressing interest in establishing a business relationship with Coffee Factory Ltd. The information you provide will be used to:

Respond to your sales enquiry
Provide information about our wholesale coffee products and services
Assess your business requirements
Maintain records of business communications
Market our products and services to you

2.2 Consent to Marketing

By submitting your information through our contact form, you explicitly consent to Coffee Factory Ltd using your data for marketing purposes. This includes:

Sending information about our coffee products, pricing and services
Sharing promotional offers and new product launches
Providing updates about our business
Contacting you regarding wholesale opportunities
Adding you to our business mailing list

You may withdraw your consent to marketing at any time by:

Clicking the unsubscribe link in any marketing email
Contacting us at support@thecoffeefactory.co.uk
Writing to us at our registered address

2.3 Data Accuracy

You agree to provide current, complete and accurate information when submitting enquiries. You are responsible for ensuring all information provided is truthful and up to date.

Section 3 – Cookies and Tracking Technologies

3.1 Use of Cookies

This website uses cookies and similar tracking technologies to:

Improve your browsing experience
Analyse website traffic and user behaviour
Track the effectiveness of our advertising campaigns
Provide personalised content and advertising
Monitor website performance through heatmap tracking

3.2 Types of Cookies We Use

Essential Cookies: Required for the website to function properly, including contact form submission.

Analytics Cookies: Help us understand how visitors interact with our website through aggregated data collection and heatmap tracking tools.

Advertising Cookies: Used to deliver relevant advertisements through Google Advertising and other pay-per-click (PPC) advertising platforms. These cookies track your browsing activity to provide targeted advertising.

Marketing Cookies: Enable us to track conversions and measure the effectiveness of our marketing campaigns.

3.3 Cookie Consent

By using this website, you consent to our use of cookies as described above. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

3.4 Third-Party Tracking

We use third-party services including:

Google Advertising: For targeted advertising campaigns
PPC Advertising Platforms: To reach potential business customers
Heatmap Tracking Tools: To analyse user behaviour and improve website usability

These services may collect information about your browsing activities across different websites. Please refer to the respective privacy policies of these third-party services for more information about their data collection practices.

Section 4 – Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Coffee Factory Ltd and is protected by United Kingdom and international copyright laws.

You may not reproduce, distribute, modify, transmit, or use any content from this website for commercial purposes without our express written permission.

Section 5 – Information Accuracy

While we strive to ensure all information on this website is accurate and current, we make no representations or warranties regarding:

The accuracy, completeness or timeliness of product information
Pricing information (which is subject to change without notice)
Product availability
Service descriptions

This website may contain typographical errors or inaccuracies. We reserve the right to correct any errors, update information, or cancel enquiries if information is inaccurate, without prior notice.

Section 6 – Product Information and Pricing

All product descriptions, specifications, and pricing information are provided for general information purposes only. They do not constitute an offer to sell or a contractual obligation.

Prices are subject to change without notice due to various factors including, but not limited to:

Fluctuations in the cost of coffee beans
Changes in utility costs
Variations in transportation and delivery costs
Currency exchange rate fluctuations
Changes in taxation or duty rates

Final pricing and terms will be confirmed through direct business negotiations following your enquiry.

Section 7 – Business Relationship

Submission of an enquiry through our contact form does not create a binding contract or business relationship. Any formal business arrangements will be subject to separate written agreements including:

Wholesale terms and conditions
Pricing agreements
Delivery terms
Payment terms
Minimum order quantities

Section 8 – Third-Party Links

This website may contain links to third-party websites that are not owned or controlled by Coffee Factory Ltd. We are not responsible for:

The content, accuracy or privacy practices of third-party websites
Any products or services available through third-party sites
Any harm or damages arising from your interactions with third-party websites

We recommend reviewing the terms and privacy policies of any third-party websites you visit.

Section 9 – Limitation of Liability

To the fullest extent permitted by law, Coffee Factory Ltd, our directors, officers, employees, agents, suppliers, and service providers shall not be liable for:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Service interruptions or website unavailability
Inaccuracies or errors in website content
Any damages arising from your use of this website or reliance on its content

Your use of this website is at your sole risk. The website and all information provided through it are delivered “as is” without any warranties of any kind, either express or implied.

Because some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, some of the above limitations may not apply to you.

Section 10 – Indemnification

You agree to indemnify, defend and hold harmless Coffee Factory Ltd, our directors, officers, employees, agents, contractors, and service providers from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

Your breach of these Terms and Conditions
Your violation of any laws or regulations
Your violation of any third-party rights
Your use or misuse of this website
Any information you submit through our contact form

Section 11 – Data Protection and Privacy

Your use of this website and submission of personal data is governed by our Privacy Policy, which can be viewed on our website. By using this website, you consent to the collection, use, and processing of your data as described in our Privacy Policy and these Terms and Conditions.

We process personal data in accordance with:

The UK General Data Protection Regulation (UK GDPR)
The Data Protection Act 2018
The Privacy and Electronic Communications Regulations (PECR)

For detailed information about how we collect, use, store and protect your data, please refer to our Privacy Policy.

Section 12 – Prohibited Uses

You are prohibited from using this website or its content:

For any unlawful purpose or in violation of any regulations or laws
To transmit false, misleading, or fraudulent information
To impersonate any person or entity
To interfere with or disrupt the website’s functionality or security
To collect or harvest information about other users
To spam, phish, or engage in similar activities
To upload malicious code, viruses, or harmful software
To violate intellectual property rights
To harass, abuse, or harm other users or our business

We reserve the right to terminate your access to the website for violating these prohibited uses.

Section 13 – Force Majeure

Coffee Factory Ltd shall not be liable for any failure or delay in responding to enquiries or providing information due to circumstances beyond our reasonable control, including but not limited to:

Acts of God, natural disasters, or extreme weather
War, terrorism, or civil unrest
Government actions or regulations
Labour disputes or strikes
Internet or telecommunications failures
Supplier or third-party failures

Section 14 – Termination

We reserve the right to:

Refuse service to any business or individual at our sole discretion
Terminate or suspend your access to this website at any time without notice
Remove or refuse any enquiry submissions that violate these Terms

Upon termination, any provisions of these Terms that by their nature should survive termination shall remain in effect.

Section 15 – Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

Section 16 – Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Coffee Factory Ltd regarding your use of this website.

The failure to exercise or enforce any right or provision shall not constitute a waiver of such right or provision.

Section 17 – Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from or relating to these Terms and Conditions or your use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Section 18 – Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to this website.

Your continued use of this website following any changes constitutes acceptance of those changes. We recommend reviewing these Terms and Conditions periodically.

Section 19 – Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Coffee Factory Ltd

Email: support@thecoffeefactory.co.uk

Telephone: 01297 551259

Address:
Unit 3, Samurai Buildings
Shute Road
Axminster
Devon
EX13 7PW
United Kingdom

Company Registration Number: 06748965
VAT Number: GB 974 7141 93

By using this website and submitting enquiries through our contact form, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.